Exciting opportunity for a Finnish or Dutch customer services agent in a busy call centre near Milton Keynes.



The role will involve - 

Answer incoming telephone calls within departmental guidelines and SLA's

Resolve issues over the telephone, talking a customer through steps to achieve a resolution during the first conversation to achieve a 1st time fix rate of 80%

Constantly review the open call list to keep outstanding issues to a minimum

Progress calls requiring engineering support within agreed timescales

Handle financial queries within industry standards guidelines and timescales


Displays a genuine wish to help people and willing to "go the extra mile" to ensure customer satisfaction

Uses a clear and courteous telephone manner with a tactful approach to sensitive information

Seeks appropriate information and makes it available to all relevant parties

Uses language relevant to the audience to communicate issues effectively

Applies a logical approach to problems and resolutions with a sympathetic attitude to the impact on customers and their business

Remains confident and calm under stress whilst balancing patience with assertiveness

Gathers and communicates accurate information on product and transaction processes

Builds team relationships and encourages communication and support



 

- Competitive Salary

- Free parking

- Restaurant on site  





Essential Skills -

Minimum of 1 year's experience in Customer Service with problem solving, telephone support and complaints handling

Intermediate IT skills and a real-time record updating discipline are essential

Previous experience of Microsoft Office applications

Fluent Finnish or Dutch is essential



Hays Office Support and Secretarial is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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