A4e is a dynamic, fast growing international organisation with headquarters based in England. A4e provides expertise in training and employment opportunities for the unemployed.

Client Advisor
The purpose of the role is to identify and address clients’ training requirements and barriers to employment, and identify and source vacancies, creating employment and placement opportunities for clients.

Key Result Areas
• Identify the needs of clients through one-to-one interviews and ensure that identified action points are fed into the training plan and the review process
• Ensure that all clients have an individual training schedule to address their training requirements, which links with the training being completed on their work placement
• Continual review of client progression to ensure that the training continues to meet their identified needs
• Provision of skills, resources and support to ensure client job search activity
• Achieves sustainable contractual job outcome targets.
• Matches clients with vacancies that most closely fit both parties’ requirements to maximise satisfaction on both sides.
• Has a sound knowledge and understanding of the contractual requirements e.g. client attendance and discipline; ensures A4e’s equal opportunities and health and safety procedures are adhered to.
• Completion of all necessary administration e.g. reviews, timesheets, training plans determined by external and internal requirements in line with contractual deadlines
• Effectively manage the aftercare service to clients on leaving programme
• Carries out any additional duties as reasonably requested by line management

Qualifications
• Numerate and literate
• A teaching/training qualification would be beneficial
Experience
• Experience in a similar role is desirable.
• Understanding/experience of the local labour market
• Experience of managing and motivating large groups
• Experience of planning and delivering training on a roll-on, roll-off programme

Job Skills
• Detailed contractual understanding
• Self-motivated, trustworthy and determined with a desire to succeed
• Ability to communicate on all levels and in a manner appropriate to the group / individual e.g. age, ability, ethnicity
• Engages and motivates clients in group and one-to-one sessions
• Empathic to the needs of the clients, whilst remaining focused on contractual targets
• Innovative, prepared to think outside the box in search of new ideas
• Professional appearance
• Works well under pressure
• Committed to continuous improvement – personal and organisational

To apply for this role please email your CV in the first instance to rpalmer@a4e.co.uk

Contact details

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